eLearning Helpdesk and Support

Zoom is a platform Connect is using for “virtual face-to-face learning”.

› Several users are reporting an issue where they are asked for a birthdate. Zoom allows users under 16 in K-12, but certain users are still being prompted for a birthdate to confirm. Please use Jan 1, 2000, as your birthday if you are prompted
› Ensure you are signed in with Google – you will NOT be able to sign directly in to the App (see the “I need help with my password or login” section below for support in signing in with Google/Microsoft IDs)
› Click the link directly from your teacher. This is easier than entering a meeting ID and password
› Make sure when prompted, you allow access to your camera and microphone

If your name was Rubeus Hagrid, your:
Microsoft Login: [email protected]
Google Login: [email protected] (then your Microsoft login)
New iPad Login: rubeushag

If you still can’t login, please first contact your teacher using your parents’ email.

Finally, if you can’t login, please complete a ticket – you need to include your full name, student number (if you know it), parents’ phone number, and date of birth: