eLearning Helpdesk and Support
This Resource is:
Zoom is a platform Connect is using for “virtual face-to-face learning”.
› Several users are reporting an issue where they are asked for a birthdate. Zoom allows users under 16 in K-12, but certain users are still being prompted for a birthdate to confirm. Please use Jan 1, 2000, as your birthday if you are prompted
› Ensure you are signed in with Google – you will NOT be able to sign directly in to the App (see the “I need help with my password or login” section below for support in signing in with Google/Microsoft IDs)
› Click the link directly from your teacher. This is easier than entering a meeting ID and password
› Make sure when prompted, you allow access to your camera and microphone
Please contact us through a request below if you are experiencing any of the following:
› Broken/damaged device
› Parts not working
› App download problems
› App issues
› Connection issues (WiFi, etc.)
If you still can’t login, please first contact your teacher using your parents’ email.
Finally, if you can’t login, please complete a ticket – you need to include your full name, student number (if you know it), parents’ phone number, and date of birth:
Our IT team, via a helpdesk message (click “I need help with my device” above), can provide additional suggestions. We also may have certain accessories on hand which we can lend to you. Please reach out for more information.
Can't email us?
Call and leave a message.
Upgrade to macOS Catalina (For Grade 8 and 9 Students with MacBooks)
-Restart your Mac once.
-Open Self-Service, and run “Update Inventory (jamf recon)”
-Look in self service for “Upgrade to macOS Catalina” (There are two icons with Catalina, make sure you run this one)