eLearning Helpdesk and Support

This Resource is:

  • Commonly asked questions and support resources
  • Contact information for technical support
  • Items you might want to learn from home

Please contact us through a request below if you are experiencing any of the following:

  • Broken/damaged device
  • Parts not working
  • App download problems
  • App issues
  • Connection issues (WiFi, etc.)
  • Other

If your name was Rubeus Hagrid, your:
Microsoft Login: rubeushag@internal.connectcharter.ca
Google Login: rubeushag@connectstudent.ca (then your Microsoft login)
New iPad Login: rubeushag

If you still can’t login, please first contact your teacher using your parents’ email.

Finally, if you can’t login,┬áplease complete a ticket – you need to include your full name, student number (if you know it), parents’ phone number, and date of birth:

Your child may need additional accessories to create a focused learning environment – such as a keyboard to free up screen space, headphones to focus sound and cancel out background noise, or an extra long USB. Here are a few examples from the Amazon Store, which can be shipped to your door:

Our IT team, via a helpdesk message (click “I need help with my device” above), can provide additional suggestions. We also may have certain accessories on hand which we can lend to you. Please reach out for more information.
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